Pay-as-you-go eSignatures at scale: How VisitOnWeb doubles growth with eID Easy

Challenge & needs

As a provider of electronic signatures for individuals and SMEs across Europe, VisitOnWeb needed to make legally binding signing both accessible and efficient. 

• Customers needed a solution that was simple, affordable, and immediately usable
• Many existing platforms were too expensive, too complex, or required high minimum volumes 
• Subscription pricing meant businesses paid monthly regardless of actual usage, creating inefficiencies 
• VisitOnWeb required an infrastructure that supports a fully prepaid, pay-per-use model with no recurring fees 

A major friction point was also the signer experience:

• Many solutions require account creation, software installation, or lengthy onboarding 
• This creates barriers for recipients who need to sign quickly and easily

→ To stay competitive and accessible, VisitOnWeb needed a partner who could provide a flexible, compliant eSignature infrastructure while enabling a frictionless, instant signing experience. 

The solution: How eID Easy helped

By integrating eID Easy’s API, VisitOnWeb gained access to a unified API gateway aggregating multiple eIDAS-compliant signature and identification methods. This allows e-signature.eu to offer users a choice of signing methods depending on their country and document type, through a single integration. 

With eID Easy:

• VisitOnWeb can offer multiple signing methods through one integration, giving users flexibility based on their country and document type 
• Signature methods include options that are free for the signer and require zero setup, meaning users can complete a legally binding signature instantly — without creating an account or installing anything 
• The infrastructure handles provider connectivity, timestamping, and regulatory compliance, ensuring everything works reliably across EU member states 

→ This allows VisitOnWeb to focus on user experience, client onboarding, and service delivery, instead of managing complex signature infrastructure 

→ The same API and credit system will power electronic registered mail in spring 2026, enabling seamless expansion of their offering

Key benefits & results

• Rapid deployment: multi-provider e-signature platform launched without building separate integrations from scratch
• Zero friction for signers: all available signature methods are free and instantly activated for recipients
• Prepaid, subscription-free model: clients buy credits as needed and pay only for what they use — no monthly fees, no minimum commitment, generating substantial savings vs traditional subscription platforms
• Compliance: eIDAS-compliant signatures with timestamping, managed by eID Easy across EU member states
• User flexibility: signers choose the method that suits their country and document type
• Consistent growth: VisitOnWeb has doubled its signature volume and client base every year since launching in 2020
• Extensibility: the same infrastructure will support electronic registered mail in spring 2026, with no additional integration effort

Measurable impact

Since launching in 2020, VisitOnWeb has doubled both its signature volume and its client base every year, demonstrating strong, consistent growth enabled by a scalable and reliable infrastructure. 

Partnership experience

The collaboration with eID Easy has been seamless since integration. The API documentation is clear and well-maintained, and the support team is technically competent and responsive. 

A key differentiator is the personal approach: VisitOnWeb has direct access to a dedicated contact, enabling quick decisions and efficient communication. 

→ This partnership model aligns closely with VisitOnWeb’s own philosophy: delivering professional-grade services with a human touch. 

Testimonial

“eID Easy gave us the backbone to offer legally binding electronic signatures to SMEs and professionals across Europe — without the complexity of managing multiple provider integrations. Their API is solid, the signature methods we choose are free and instant for our signers, and our prepaid model means clients only pay for what they actually use.

The partnership has allowed us to double our volume year on year since 2020. The right technology partner for companies that want to do digital signatures seriously.” 

- Bruno Biemans, Managing Partner at VisitOnWeb